Shipping policy

WHERE WE DELIVER
We deliver within Australia only, to every state and territory. We don't ship to other countries.

DELIVERY COST
Standard delivery is free on every Australian order. There's no minimum spend and nothing added at checkout.

HOW ORDERS ARE FULFILLED
We work with a selected group of suppliers, and orders are sent to you directly from the supplier rather than from our own warehouse. Delivery times can vary by item, which is why the estimates below are given before you order.

PROCESSING AND DELIVERY TIMES
Processing: 1 to 2 business days.
Delivery: an estimated 3 to 10 business days after dispatch.
Overall: roughly 4 to 12 business days from order to delivery.
Business days are Monday to Friday, excluding public holidays. Delivery times are estimates, not guaranteed dates.

DELAYS
Occasionally an order falls outside the estimate because of carrier schedules, customs clearance, regional and remote delivery areas, public holidays, busy seasonal periods or other events outside our reasonable control. If your order goes past the estimated window, contact us and we'll look into it.

TRACKING
Where tracking is available, we'll email it to you once your order is dispatched. The first scan can take a little time to appear, and updates sometimes pause in transit.

MISSING, DAMAGED OR INCORRECT ORDERS
If your order hasn't arrived, email support@kansofashion.com with your order number and we'll investigate. If it arrives damaged, incomplete or isn't what you ordered, contact us and we'll put it right at no cost to you.

DELIVERY ADDRESS
Please check your address before placing your order. If you spot a mistake, email us straight away. We can usually correct it before dispatch, but not once the order is on its way.

YOUR RIGHTS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in this policy limits those rights. If your order is significantly delayed, does not arrive, or arrives damaged or incorrect, you may be entitled to a replacement, a refund or another remedy, depending on the circumstances.

CONTACT
Email: support@kansofashion.com
Phone: +44 7882 537824 (a UK number, so international call charges may apply from Australia)
Hours: Monday to Friday, 09:00 to 17:00 UK time, closed at weekends. We reply to emails within 24 to 48 hours.