Quick answers on delivery, returns, sizing and getting in touch.
Delivery
- Free standard delivery on every Australian order, with no minimum spend.
- Processing takes 1 to 2 business days, then delivery takes an estimated 3 to 10 business days, so roughly 4 to 12 business days in total.
- Full details are on our Delivery page.
Returns
- You can return items within 30 days of delivery.
- Email us to start a return and we'll send you the address. Return postage is paid by you.
- Exchanges and refunds are covered on our Returns & Refunds page.
Sizing
- Where we have measurements for a product, you'll find a size guide on its product page.
- Not sure which size to choose? Email us before you order and we'll help.
Contact
- Email support@kansofashion.com, including your order number if it's about an existing order.
- Phone +44 7882 537824. This is a UK number, so international call charges may apply from Australia.
- Monday to Friday, 09:00 to 17:00 UK time. Closed at weekends.
- We reply to emails within 24 to 48 hours.
You can also read our FAQ.