Payment methods
The payment options shown at checkout are the ones available for your order. They can vary by device and payment provider.
Currency and pricing
All prices are shown and charged in Australian dollars (AUD). If your card is issued outside Australia, your bank may apply its own conversion or international transaction fee. Standard delivery is free on every Australian order.
When you're charged
Payment is taken at checkout when you place your order, and we email you a confirmation. If we can't fulfil an order, we refund it in full.
How your payment is protected
Our site is encrypted with HTTPS/TLS, and payments are processed through Shopify's checkout, which is certified PCI DSS Level 1.
What we can and can't see
We never see or store your full card number. We can see your billing and delivery addresses, your order details and the last four digits of your card. We never ask for card details by email or phone.
If a payment doesn't go through
A declined payment usually comes from your bank, which doesn't tell us the reason. A pending authorisation isn't a charge and normally clears within a few business days.
Order checks
We may cancel and refund an order if the payment can't be verified or the billing and delivery details don't pass a routine check.
Questions
Email support@kansofashion.com with your order number, or call +44 7882 537824 (a UK number, so international call charges may apply from Australia). We're available Monday to Friday, 09:00 to 17:00 UK time, and reply to emails within 24 to 48 hours.