How your Kanso Fashion order gets to you, and what to expect along the way.
Where we deliver
We deliver within Australia only, to every state and territory. We don't ship to other countries yet. If you'd like us to, email us and let us know where you are.
Delivery cost
Standard delivery is free on every Australian order. There's no minimum spend and nothing added at checkout.
How orders are fulfilled
We work with a selected group of suppliers, and orders are sent to you directly from the supplier rather than from our own warehouse. This lets us keep the range growing without raising prices. It also means delivery times can vary by item, so the timings below are given before you order so you know what to expect.
Processing and delivery times
Processing: 1 to 2 business days. Your order is confirmed, checked and prepared to leave our supplier.
Delivery: an estimated 3 to 10 business days after dispatch. This is the time in transit, counted from dispatch, not from when you order.
Overall: roughly 4 to 12 business days from order to delivery.
Business days are Monday to Friday, excluding public holidays. Delivery times are estimates, not guaranteed dates.
Why timings can vary
Occasionally an order falls outside the estimate because of carrier schedules, customs clearance, regional and remote delivery areas, public holidays, busy seasonal periods or other events outside our reasonable control. If your order goes past the estimated window, contact us and we'll look into it.
Tracking
Where tracking is available, we'll email it to you once your order is dispatched. The first scan can take a little time to appear, and updates sometimes pause in transit. If tracking stops moving or you're unsure where your order is, get in touch.
Missing, damaged or incorrect orders
If your order hasn't arrived, email support@kansofashion.com with your order number and we'll investigate. If it arrives damaged, incomplete or isn't what you ordered, contact us and we'll put it right at no cost to you.
Your rights
The timings on this page are estimates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing on this page limits those rights. If your order is significantly delayed, does not arrive, or arrives damaged or incorrect, you may be entitled to a replacement, a refund or another remedy, depending on the circumstances.
Delivery address
Please check your address before placing your order. If you spot a mistake, email us straight away. We can usually correct it before dispatch, but not once the order is on its way.
Returns
You have 30 days from the day your order arrives to return it. Return postage is paid by you. Full details are on our Returns & Refunds page.
Contact
Email support@kansofashion.com or call +44 7882 537824 (a UK number, so international call charges may apply from Australia). Including your order number helps us reply faster. Customer service hours are Monday to Friday, 09:00 to 17:00 UK time, closed at weekends. We reply to emails within 24 to 48 hours.
Kanso Fashion, business address: 124 City Road, London, EC1V 2NX, United Kingdom. Kanso Fashion is an online store. This is our business address, not a showroom or returns address.