You have 30 days from the day your order arrives to return it.
How to start a return
Email support@kansofashion.com with your order number and the items you'd like to return. We'll confirm your return and send you the address to post it to. Please don't send anything back before you've received that address.
Condition
Items must be returned in the condition they arrived: unworn, with original tags attached and packaging intact. Items showing signs of wear can't be accepted. For hygiene reasons, underwear and swimwear can't be returned once the seal has been opened.
If a return arrives outside these conditions, we'll contact you before taking any action.
Return postage
For change-of-mind returns, return postage is paid by you, and the parcel is your responsibility until it reaches us. Please use a tracked service and keep your proof of postage, as we can't refund a return that is lost in transit without tracking.
Refunds
Once your return arrives and passes our checks, we refund the full price you paid for the returned items to your original payment method. There are no restocking or admin fees.
Refunds are processed within 5 business days of your return reaching us. Your bank may take a few extra days to show it. If you return part of an order, we refund the items you sent back.
Exchanges
For a different size or colour, email us within 30 days of your order arriving. The item must meet the same conditions as a return, and return postage is paid by you.
Cancelling an order
If your order hasn't been processed or dispatched yet, email us and we'll cancel it. Once it has been dispatched, please follow the returns process instead.
Faulty or incorrect items
If we sent the wrong item or size, or your item arrives faulty or damaged, we'll put it right at no cost to you. Email us with your order number and a photo and we'll arrange a replacement or refund. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and this policy does not limit those rights.
Contact
Email support@kansofashion.com or call +44 7882 537824 (a UK number, so international call charges may apply from Australia). Customer service hours are Monday to Friday, 09:00 to 17:00 UK time, closed at weekends. We reply to emails within 24 to 48 hours.
Kanso Fashion, business address: 124 City Road, London, EC1V 2NX, United Kingdom. This is our business address, not a returns address. Please email us for the returns address before sending anything back.