Where do you deliver?
We deliver within Australia only, to every state and territory.
How much is delivery?
Standard delivery is free on every Australian order, with no minimum spend.
How long will my order take?
Orders are processed in 1 to 2 business days, then take an estimated 3 to 10 business days to arrive after dispatch. Allow roughly 4 to 12 business days in total. These are estimates rather than guaranteed dates. See our Delivery page for more.
What is your returns policy?
You have 30 days from delivery to return items. They need to be unworn, with tags attached and in their original packaging. Underwear and swimwear can't be returned once the hygiene seal is opened. Return postage is paid by you. See our Returns & Refunds page for more.
How do I start a return?
Email support@kansofashion.com with your order number and we'll send you the return address. Use a tracked service and keep your proof of postage, as the parcel is your responsibility until it reaches us.
Can I exchange an item?
Yes. Exchanges follow the same 30-day window and conditions as returns. Let us know which size or colour you'd like instead. Return postage is paid by you.
How long do refunds take?
Refunds go back to your original payment method within 5 business days of your return arriving and passing our checks. There are no restocking or admin fees.
Can I change or cancel my order?
Yes, as long as it hasn't been processed or dispatched. Email us your order number as soon as possible.
What if my item is faulty or wrong?
Email us your order number and a photo and we'll arrange a replacement or refund at no cost to you. Your rights under the Australian Consumer Law always apply.
How do I contact you?
Email support@kansofashion.com, call +44 7882 537824 or use our Contact page. Our phone number is a UK number, so international call charges may apply from Australia. We're available Monday to Friday, 09:00 to 17:00 UK time, and reply to emails within 24 to 48 hours.